Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


  • Upon the Customer confirming its purchase order the Customer agrees to purchase the products in the Customer’s “shopping cart” for their price.
  • Zoopershop will send the products to the Customer as soon as practicable after it receives payment for the products.
  • The Customer warrants that it will not purchase products for the purpose of commercial resale.

2)Defective products

  • If the Customer purchases a defective product from Zoopershop, the Customer must return the product to Zoopershop within 24 hours of receiving the product, with a copy of the invoice for the product and a brief letter which includes the Customer’s details and identifies the defect in the product.
  • If the product is defective, Zoopershop will in its discretion, either:
    (a) replace the product; or
    (b) provide a refund of the price of the defective product to the Customer.
  • Zoopershop will not accept any liability for any defective products which the Customer does not return in accordance with clause.
  • In no case shall the maximum liability of Zoopershop exceed the price of the product in respect of which a claim is made.

3)Stock availability

  • The Customer shall not be entitled to object if information about products on the Website is not correct or if advertised products are not available or if images of products differ from the actual products.
  • If the Customer pays for a product which cannot supply Zoopershop will refund the price of that product to the Customer.
  • Prices, offers and stock availability may vary between Zoopershop.com and Zoopershop stores.

4)Products sent to incorrect address

  • If the Customer does not receive products it has purchased within 2 days of the date of purchase Zoopershop shall not be liable to the Customer for those products unless the Customer notifies Zoopershop within 2 days of the date of purchase.
  • If a product is not received by a Customer because it was sent by Zoopershop to an incorrect address due to an error by Zoopershop then Zoopershop shall be responsible for the resending or replacement of the product or refunding of the price of the product.

5) Delays

  • The Customer agrees not to hold Zoopershop liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

6) Passing of risk and ownership

  • Subject to clauses and Zoopershop does not accept any liability for products after it has sent the products to the Customer.

7) Gift voucher expiry

  • Gift vouchers are valid for one year from the date they are issued, after which the voucher expires. Any remaining credit is non-refundable.

8) Site access

  • Zoopershop hereby grants the Customer permission to access, view and download the content appearing on this site, for personal, non-commercial use only.
  • The Customer agrees not to use any device, method or software to interfere with the proper functioning of this site including but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

9) Intellectual property

  • The Customer agrees that the content which the Customer accesses, views or downloads and the software used to create it, remains the intellectual property of Zoopershop.
  • The Customer agrees not to modify or alter the content of the website in any way, or make it available to any third parties.


Zoopershop would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided for general information only. Zoopershop has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence. Accordingly, Zoopershop does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.